A virtual receptionist for tradespeople, on WhatsApp
A virtual receptionist answers your customers when you can’t, takes down the details of the job, and gets the enquiry to a quote instead of a missed call. Qenn does this on WhatsApp, where your customers already message you, with nothing new for them to download, and it answers calls to your Qenn number too. Prices and bookings stay yours: a quote only goes out once you’ve approved it, and a job only goes in the diary when you say yes.
Updated
From enquiry to quote, in one thread.
It answers
A customer messages your Qenn number on WhatsApp, or rings it. Qenn replies in minutes, day or night, and tells them it’s an AI assistant for your business. Calls are answered too, and you get a summary on WhatsApp: who rang and what the job is.
It asks what you’d ask
Before you’d want to price anything, you need the basics. Qenn asks for them: what the job is, the address, photos if they have them, and when suits them. The details go on the customer’s record, so nobody asks twice.
You price it, Qenn drafts it
The enquiry comes to you on your phone. Reply with your price, or a voice note about the job, and Qenn drafts the quote as a PDF. You check it, approve it, and it goes to the customer on the same WhatsApp thread.
It follows up
If a quote goes quiet, Qenn can nudge the customer for you. Once the job’s done it drafts the invoice from a voice note and chases late payment politely. You approve each message before it goes.
What it handles.
- New enquiries on WhatsApp, at any hour
- Calls to your Qenn number, with a summary sent to you
- Missed calls on your own mobile, once you divert them to your Qenn number
- Customers you’ve worked for before, recognised by their number
- Photos of the job, sent by the customer
- A time for the visit, suggested from your calendar for you to confirm
- Quotes and invoices, drafted for you to approve
- Payment reminders, sent when you say so
What it won’t do.
Make up a price
Prices come from you. A quote goes to the customer only after you’ve approved it.
Book a job without you
Qenn suggests a time. The job goes in the diary when you say yes.
Pretend to be you
Customers are told they’re talking to an AI assistant for your business.
Ring your personal phone
Qenn takes the call and sends you the details, so you choose when to call back.
Who it’s for.
Sole traders and small teams across UK trades: anyone who is up a ladder, under a floor or on a roof when the phone goes. On your own, one number covers you. Professional and Business put up to 3 or 5 people on the same number, and Qenn knows who’s on which job.
Every plan includes it.
Starter is £49 a month for a solo trader. Professional is £99 a month for up to 3 people, and Business is £149 a month for up to 5. The first month is free.
See everything in each planThe obvious questions.
What is a virtual receptionist for a tradesperson?
A service that answers your customers while you work: it picks up the call or message, takes the details of the job and passes them to you. Qenn is an AI receptionist that does this on WhatsApp and on the phone, and then drafts the quote for you to approve.
How is a WhatsApp assistant different from a phone answering service?
A phone answering service takes a message and passes it on. Qenn takes the job details, asks the questions you would ask and drafts the quote, on WhatsApp, which your customers already use. Calls to your Qenn number are answered too, and you get a summary of each one.
Can it book jobs in?
It checks your calendar and suggests a time to the customer. The job goes in your diary when you say yes, not before.
What if a customer asks something it can’t answer?
It doesn’t guess. It tells the customer it will check with you, and the question comes to you on WhatsApp. Price, and anything that needs your judgement, is always yours.
Does it work outside office hours?
Yes. It replies at any hour, including evenings, weekends and bank holidays. Anything that needs you waits for your OK, and you choose when to deal with it.
Will my customers know it’s AI?
Yes. Qenn tells customers it’s an AI assistant working for your business. They get a quick, polite reply either way, and anything they want to raise with you comes to you.
How much does a virtual receptionist cost with Qenn?
It’s part of every Qenn plan. Starter is £49 a month, Professional £99 and Business £149, and the first month is free.