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Terms of Service

Effective Date: 17 April 2026
Company: Kongko Inspira Ltd (t/a Qenn) · Company Number: SC823803
Registered Office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN

1. Acceptance of Terms

By accessing or using Qenn ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Eligibility

To use Qenn, you must:

  • Be at least 18 years old.
  • Be a resident of the United Kingdom.
  • Operate a legitimate business or be a self-employed tradesperson.
  • Provide accurate and complete information.

3. Description of Service

Qenn is an AI-powered WhatsApp assistant designed to help UK owner-operators manage business administration. Features include:

  • Drafting quotes and invoices via natural language.
  • Scheduling jobs and managing calendars.
  • Tracking customer records and job history.
  • Sending payment reminders.
  • AI Voice Receptionist for inbound call handling (Professional/Business plans).

The Service operates primarily via WhatsApp. No separate app installation is required for end-users.

4. Subscriptions and Billing

4.1 Plans

We offer the following subscription plans:

  • Starter: £49/month (Includes 60 AI voice minutes/month).
  • Professional: £99/month (Includes 120 AI voice minutes/month).
  • Business: £149/month (Includes 250 AI voice minutes/month).

Prices are exclusive of VAT where applicable.

4.2 Overages

Voice AI usage exceeding your plan's included minutes will be charged at £0.25/minute. Overage charges are billed in your next invoice.

4.3 Payment

Subscriptions are billed monthly in advance via Stripe. You authorize us to charge your payment method on file.

4.4 Cancellation

You may cancel your subscription at any time via the Service or by contacting support. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial billing periods.

4.5 Price Changes

We reserve the right to change pricing. We will provide at least 30 days' notice via email before any price increase takes effect.

5. Fair Usage Policy (FUP)

To ensure service stability and prevent abuse, the following limits apply:

  • Messaging: Soft rate limit of approximately 10 messages per minute. Monthly caps apply based on plan tier.
  • Voice Minutes: Strict monthly caps apply (Starter: 60 min, Professional: 120 min, Business: 250 min). Hard caps will pause voice services until the next cycle or upgrade.
  • Abuse: Automated scripts, spam, or excessive usage may result in throttling or suspension.

We practice "Management by Exception" and will contact you before restricting legitimate business use.

6. AI Disclaimer

Qenn uses Artificial Intelligence to process requests. While we strive for high accuracy:

  • AI may generate incorrect or misleading information ("hallucinations").
  • You are responsible for reviewing all AI-generated content (quotes, invoices, messages) before sending to customers.
  • Qenn is not liable for errors, omissions, or damages arising from AI-generated content.
  • AI features are provided "as is" and may change over time.

7. Acceptable Use

You agree not to:

  • Use the Service for illegal purposes or in violation of UK law.
  • Send spam, unsolicited messages, or harassing content.
  • Reverse engineer, decompile, or exploit the Service.
  • Violate intellectual property rights or third-party rights.
  • Impersonate any person or entity.
  • Use the Service to transmit malware or harmful code.

Violation of these terms may result in immediate termination without refund.

8. Intellectual Property

8.1 Our Property

All code, designs, trademarks, and content of Qenn are owned by Kongko Inspira Ltd and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service.

8.2 Your Data

You retain all rights to your business data and customer information. You grant us a limited license to use, process, and store your data solely to provide the Service.

9. Privacy

Our Privacy Policy explains how we collect and use your personal data. By using the Service, you consent to our data practices as described.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages (loss of profits, revenue, data, goodwill, or business interruption).
  • Our total liability to you for all claims is limited to the amount you paid for the Service in the 12 months preceding the claim.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

12. Termination

12.1 By You

You may stop using the Service at any time by canceling your subscription.

12.2 By Us

We may suspend or terminate your access for breach of these Terms, non-payment, illegal activity, or if required by law.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases. We may delete your data after 30 days, subject to legal retention requirements.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms.

14. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app notice. Your continued use after changes constitutes acceptance.

15. Contact Us

For legal inquiries or questions about these Terms:

  • Email: [email protected]
  • Post: Kongko Inspira Ltd, 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland.